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It is the aim of Lakeland Fleet Management Ltd to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.
This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.
If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone, email or in writing and your complaint will be resolved in the shortest possible time by the appropriate person.
To register a complaint contact us by:
Email: email@example.com Telephone: 01228 648766
Or write to us at: Suite 4/1 Riverside House, Warwick Road, Carlisle, Cumbria , CA1 2BS
To help us to investigate and resolve your concerns as quickly as possible please provide the following information:
We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing with details of our findings any actions undertaken.
If you are not satisfied with our resolution of your complaint:
If you have a regulated contract with us and are not satisfied with our final response you are eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response we will also provide you with a copy of the Financial Ombudsman Service’s explanatory leaflet (for more information please see https://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm).
If you have any questions in relation to our Complaints Handling Procedure, please contact us telephone, email or in writing Email: firstname.lastname@example.org Telephone: 01228 648766 Or write to us at: Suite 4/1 Riverside House, Warwick Road, Carlisle, Cumbria , CA1 2BS
Email : email@example.com
Telephone : 01228 648766
Company Address :
Lakeland Fleet Management Ltd
Suite 4/1 Riverside House
Lakeland Fleet Management Ltd are a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority. Registered No : 775127
Registered in England & Wales with company number : 10693583 | Data Protection No : ZA255583 | VAT No : 266 7571 64
Registered Office : Fletcher Way, Carlisle, United Kingdom, CA3 0LJ
Disclaimer: All vehicle images and descriptions are for illustration and reference purposes only, all vehicle leases are subject to credit approval and subject to change at any time. E&OE.
Copyright © 2020 Lakeland Fleet Management Ltd, All rights reserved.
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