It is the aim of Lakeland Fleet Management Ltd to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.
This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.
If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing.
•We will acknowledge receipt of the complaint by the customers preferred contact method within three working days from receipt of complaint.
•We aim to resolve all complaints as quickly as possible. If it is not possible to reach a prompt conclusion, we will contact the customer with an explanation, and set out expected timescales by which matters should be resolved.
To register a complaint contact us by either:
calling us on 01228 648766
or write to us at Suite 4/1 Riverside House, Warwick Road, Carlisle, Cumbria, CA1 2BS
If you have a regulated contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service's explanatory leaflet.
Non-financial complaints can be directed to Trading Standards.
The customer may also contact the BVRLA Conciliation Service as an approved Alternative Dispute Resolution service. Details can be found at www.bvrla.co.uk or by contacting firstname.lastname@example.org
If you have any questions in relation to our Complaints Handling Procedure, please contact us in writing at the address on the contact page of our website.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
Lakeland Fleet Management Ltd
Suite 4/1 Riverside House
Leaseyournewcar.co.uk is a trading style of Lakeland Fleet Management Ltd who are a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority. Registered No : 775127
Registered in England & Wales with company number : 10693583 | Data Protection No : ZA255583 | VAT No : 266 7571 64
Registered Office : Fletcher Way, Carlisle, United Kingdom, CA3 0LJ
Copyright © 2019 Lakeland Fleet Management Ltd, All rights reserved.